Customer Service Executive (CSE) Full Time

Bengaluru, Karnataka
Right Talent

Full Job Description

THE ROLE: Customer Service Associate – Non-Voice.

About the Job

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.

As a Customer Service Associate – Non-Voice, You Will…

• Provide support and resolve technical issues via email and other electronic communications
• Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
• Apply advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs
• Leverage your experience to provide feedback to the team on how to improve our services
• Drive customer communication during critical events.

As a Customer Service Associate – Non-Voice, You Have…

• 6 months to 4 years of customer service experience through phone, email and chat.
• Fluency in written English
• Experience in the gaming/tech support (asset)
• Excellent oral and/or written communication skills
• Customer service experience with strong customer focus
• Excellent team player with experience and passion for gaming
• Strong multi-tasking skills
• Strong analytical and troubleshooting skills
• The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

Benefits of working as a Customer Service – Non-Voice:

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹155,784.20 – ₹350,753.35 per year

Benefits:

• Food provided
• Health insurance
• Internet reimbursement

Schedule:

• Night shift
• Rotational shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Electronic City, Phase 1, Bengaluru – 560100, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)